Opening times; Mon, Tue and Thurs 9.30am - 12 noon
YMCA Cornwall
International House
Alverton Road
TR18 4TE
Call 0344 411 1444

Citizens Advice Cornwall

Citizens Advice offers free, confidential and impartial advice to help people resolve financial, legal and other personal matters from thousands of locations throughout the UK.

The twin aims of the Citizens Advice service are:

To provide the advice people need for the problems they face.
To improve the policies and principles that affect people’s lives.

From advice on housing benefits and debt through to discrimination, this help is available to everyone and can be provided either in a face-to-face setting or over the telephone. A number of bureaux may also be able to offer home visits and email advice. To find out the full range of services available in your local area, search for your local bureau on the Citizens Advice website.

However you choose to make contact with Citizens Advice, you will initially be offered a short session with an assessor. He or she will find out about your personal situation before identifying the most appropriate way to provide the required help and the length of time you may need to wait for this.

Depending on your individual circumstances, an additional appointment may then be made to discuss your problem in more depth. Alternatively the assessor may provide the necessary information for you then and there, or may refer you on to a different organisation that will be better placed to help resolve your issue.


Having a big life changing problem and not knowing how to deal with it causes no end of stress and worry, but luckily enough we have a fantastic service offered by our local Citizens Advice Bureau.

We recently ventured in out of desperation and thank goodness we did – I have nothing but praise for the volunteers and workers here. We were treated with respect and understanding, without feeling rushed or pressured for time. Our caseworker was completely professional and although I got a bit emotional she sorted everything out to a very happy conclusion.

Thank you to all at Penzance Citizen Advice Bureau. If anyone needs advice or help – go here and if they possibly can, they will help.”